Privacy Policy

Last updated: May 2026

1. Introduction

Dogsvilla Pet Services ("Dogsvilla", "we", "us", or "our"), located at RCM 1/3 Scheme 140, Pipliyahana Road, Indore, Madhya Pradesh, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website (dogsvilla.com), or interact with our customer portal (portal.dogsvilla.com).

2. Information We Collect

Personal Information

When you register, book a service, or contact us, we may collect:

  • Contact details: Name, email address, phone number, residential address
  • Pet information: Pet name, breed, age, weight, medical history, vaccination records, behavioral notes
  • Booking data: Service dates, preferences, special instructions
  • Payment information: Transaction records (payment processing is handled by secure third-party providers)
  • Identity verification: Address proof for KYC purposes as required

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information
  • IP address (anonymized)

3. How We Use Your Information

We use the information we collect to:

  • Process and manage bookings for boarding, training, grooming, and other services
  • Communicate with you about your pet's care, including daily updates and emergency notifications
  • Provide personalized service based on your pet's needs and history
  • Process payments and maintain billing records
  • Send booking confirmations and service reminders
  • Improve our services and website experience
  • Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers: Payment processors and communication platforms that assist in delivering our services
  • Veterinary professionals: When required for your pet's health and safety during their stay
  • Legal authorities: When required by law or to protect our legal rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking records and pet health information are retained for a reasonable period to ensure continuity of care. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request a copy of your data in a portable format

8. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking cookies for advertising purposes. Third-party services (such as Google Fonts) may set their own cookies subject to their respective privacy policies.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: